Highlights from Digital Transformation Panel
12th March 2025: Sydney, Hilton
Transforming Tomorrow: Embracing Digital Innovation in Australia
Watch highlights and content from the dinner event where leaders set the standards for the future of digital transformation. Be sure to sign up for our mailing list for future event updates.
Featured Speakers
Expert Voices Driving Transformation
Jackie Montado
Chief Digital & Technology Officer, Wesfarmers
Stakeholder Fatigue :
Breaking transformations into smaller, value-driven phases keeps buy-in alive. Measurable outcomes (revenue, KPIs) and adaptability are critical in perpetual digital evolution. Legacy systems require upfront planning and expert collaboration.
Claudio Salinas
CIO, Hungry Jack’s
AI in Action:
From drive-thru agents to hyper-personalization, AI is moving beyond hype to operational reality.
AI in Action:
From drive-thru agents to hyper-personalization, AI is moving beyond hype to operational reality.
Saurabh Bhola
CIO, Oroton Group
People > Tech:
Burnout, skill gaps, and misaligned incentives derail projects faster than any legacy system.
Agile-balance approaches and feedback loops sustain long-term projects.
Gaurav Murghai
CEO, Softobiz
Legacy Systems are a universal pain point, but modernization requires strategic storytelling and incremental steps. Stakeholder fatigue and evolving expertise complicate transformations.
Strategy Keynotes
Top 3 Digital Transformation Challenges
Speed & Agility
Overcoming slow implementation & time-to-market delays
Sustainable Innovation
Future-proofing with Al & Automation
Talent Shortage
Addressing skill gaps in the Australian market
Key Takeaways
Legacy Systems & Execution Challenges
- Legacy systems and slow execution remain the top barriers to digital transformation.
- Address legacy constraints upfront during strategic planning to avoid delays and budget overruns.
Strategic Storytelling for Alignment
- Storytelling is critical to secure stakeholder buy-in. Translate technical goals into relatable business outcomes (e.g., revenue growth, customer satisfaction)
- Focus on “what’s in it for them” to align diverse stakeholders, from leadership to frontline employees
Incremental Execution & Celebrating Wins
- Break monolithic projects into smaller, value-driven phases to maintain momentum and avoid fatigue
- Celebrate quick wins (e.g., process automation, pilot AI projects) to sustain engagement and demonstrate progress
Leadership & Stakeholder Engagement
- Secure cross-functional leadership buy-in early. Transformation is a business initiative, not just a tech project
- Embed process champions within business teams (not just IT) to drive adoption and ownership
AI’s Role in Transformation
- Automation and AI (e.g., AI-driven customer service agents, predictive analytics) are top priorities for streamlining operations and personalizing experiences
- Balance hype with practical use cases (e.g., Hungry Jack’s AI drive-through pilot) to deliver measurable ROI
Agile Talent & Hybrid Teams
- Combat skill gaps with flexible talent models (e.g., hybrid teams, transparent outsourcing) to scale resources dynamically
- Prioritize leadership continuity to navigate long-term transformations amid workforce fluctuations
Continuous Adaptation
- Accept that digital transformation is ongoing, not a one-time project.
- Stay agile to adapt to emerging tech (e.g., quantum computing, generative AI)
Final Insight
Digital transformation hinges on people, not just technology. Success requires aligning strategy with human-centric execution. Incorporating storytelling, stakeholder collaboration, and incremental value delivery, to turn legacy challenges into future-ready opportunities.
Continuing the Conversation
Streamline operations and workflows for efficiency and adaptability for future scalability.
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