ITOps: IT operations are always at the center of any business heading towards digital transformation. The newer technologies, tools, software, apps, processes, development culture, etc., everything increases the operational difficulties, ITOps challenges, and keeps IT teams on their toes.
Managing and maintaining a company’s IT infrastructure and operations in IT are challengingly complex and demanding. As the world rides on the global remote work wave, it’s no surprise that ITOps managers constantly face work challenges in the existing modern IT enterprise ecosystem.
Still, the ITOps team’s responsibility is to continue the business transformation, scale up the workflow, and manage the complex tech stack in the ever-changing business demands. Their primary goal is to provide stable services and help the organization meet its needs, despite constant challenges.
Before we tell a few critical challenges faced by IT operations while transforming businesses, let’s first understand
IT Operations in the World of Digitalization
The modern business promises competitive gains by adopting leading-edge technologies, innovations, and inventive ITOps. ITOps include network monitoring & management, server management, cybersecurity, remote support, hardware & software procurement, and many other services.
Deploying IT operations boosts business productivity, reduces downtime, increases profits, focuses on operational costs, manages disaster recovery, identifies end-user issues to provide a quality experience, generates scope for innovation & transformation, and ensures business continuity. Newer mobile apps, software, services, and products in every industry indicate the increasing digital transformation.
The expansion of agile software development into DevOps, improving software quality, accelerating internet-enabled product delivery, enhancing user experience, providing cloud infrastructure, increasing digital data, and advanced tech-stack prove the rapidly changing IT operations.
In enterprises & organizations, the IT operations team at the company’s epicenter decides the business’s success or failure. If the ITOps team fails, your business transformation in 2022 will fail.
Avoiding a business failure is possible if you avoid critical 6 ITOps challenges threatening your transformation. Below are those challenges;
Devices, Systems & Digital Demands
New businesses always keep themselves budget-conscious. Due to this, they adopt outdated systems & old tech-stack, which reduces their chances of enhancing their business. On the other hand, a company with diverse tech increases the ability of ITOps management. Thus, unwelcoming newer technology slows down business transformation & digitalization.
Furthermore, limited IT assets and services impact the working of ITOps teams on resources across different departments. As a result, innovating new things and developing on-demand digital products gets stronger every day. Also, the ITOps infrastructure will collapse, decelerate the business journey, and cause a decline in the revenue streams.
Conclusion: Carrying out tech-powered, ecosystem-driven business transformation is possible if technology, systems, devices, and digitization strategies at the center of IT Operations are weaved together.
Cybersecurity and Performance Issues
Online businesses fear DDoS attacks, viruses, ransomware, unauthorized network access, and other malicious cybercrimes. For every business, it’s the part of the cybersecurity & ITOps team to provide all the necessary security standards, trouble-free secure business environment, and quality performance checks.
However, not every company has a perfect cyber security tool & online security software to protect data, monetary losses, information theft, legal & regulation loss, and reputation loss. According to the Accenture Cost of Cybercrime Study, only 14% of small businesses are prepared to defend themselves against any cyberattack. Less cybersecurity, decreased local support, non-functional monitoring tools, etc. increase ITOps challenges of performance management issues such as slow server response, network connectivity, unoptimized bandwidth, and hardware & software support.
Conclusion: Digital Transformation isn’t new, but every year large-volumetric cyberattacks disrupt it. Therefore, an always-ready endless cybersecurity environment is the need of ITOps to support transformation via new technologies and drive new business value.
IT Ops Challenges in Data Transformation
Another big challenge to the IT operations team is managing the data within the company. Providing security to data is different; however, data accumulation, characterization, interpretation, visualization, and real-time computation is challenging with the ever-growing volume of data. Even for ITOps managers, it’s difficult to enforce data to remain qualitative. Furthermore, managing Big Data is a next-level operational challenge for IT operations to run a successful business transformation.
However, automated data identification & classification powered by the right data sorting – filtering tools and strategies make it easy for the ITOps to process, sort & analyze data. Using an actionable intelligent DevOps strategy comprehensively improves the quality of the information record management system; thus, ending data management challenges for ITOps.
Conclusion: To design, implement, and maintain a distributed data architecture, ITOps practice an agile approach to data operations to transform their business into a data-driven business.
Aligning IT Infrastructure to Business Outcomes
IT infrastructure leaders are in constant catch-up mode to quantify IT Operations for contributing more to the efficiency of the business in the digital era. However, the budgets don’t grow in line with business demands. Other than the tech challenges discussed above, streamlining IT infrastructure is a big challenge. From employee retention to business workflow, device & system management, deploying tech-stack, generating business value, and weighing business modernization, everything challenges ITOps.
Conclusion: Through a continuum technology vision, multi-cloud environment, expert talent pool, controlled data flow, digital workplace applications, and enterprise network, reshaping businesses is capable.
Delivering Satisfactory Customer Experience
Worrying about customer satisfaction is not only limited to the Sales team. Investigating the CX (customer experience) and giving a report on issues, majorly falls on the shoulder of the Operations team. The success of operations depends upon providing fast, reliable & customer services. Therefore, the dependability of CX increases on the working of internet IT Operations. Counting customer satisfaction means counting every single business operation and managing it better; ITOps are always at the center.
Improving CX means solving performance issues, facing customers regularly, providing support, automation & real-time guidance, and actively collaborating with other teams over productivity issues. Therefore, managing everything to improve user experience and boost sales comes under ITOps.
Conclusion: Transforming business from bits to bytes in the world of digital operations needs IT because of its responsibility toward customer satisfaction and business efficiency.
Difficulty in Secure & Scalable Deployment
The continuous challenges faced by ITOps had pushed them into a never-ending develop-test-deploy cycle. The changing user demands increase the difficulty and companies experience the pressure of releasing new digital products with greater efficiency. On the other hand, a newly deployed product demands a buffer time with the changing needs in ITOps. From ideation to deployment, ITOps has to take care of everything; otherwise, be ready to incur a significant loss in productivity.
In the ITOps landscape, technologies & applications change and update exponentially; thus, adapting these remains a complex challenge. Therefore, to roll out products successfully, ITOps focus on an integrated & automated approach to streamline every IT operation.
Conclusion: A successful ITOps automation from scratch is the key to business transformation. ITOps have evolved from traditional to modern operations; however, future operations are now dependent on automation.
In A Nutshell
Business transformation is not a 100-meter sprint but a long run with new challenges. To keep things running is daunting, increasing the service availability, and reducing the cost of innovation & transformation are even higher risks. But solving high-order business problems in ITOps is possible by those IT leaders and companies that elevate the value of the business using an affordable tech stack.
If you are just getting started and need someone with digital transformation expertise to guide you, then we can help. Talk to us about getting started.
As a pioneer ITOps service provider to industry leaders worldwide, we bring the necessary experience and expertise on board. Hence, we can be a reliable ITOps outsourcing partner for your business transformation.