Services
Softobiz: A technology-first company that also offers staff augmentation solutions
13 February 2024
Teleclinica: Transforming Telemedicine for Remote Healthcare Delivery
Client
Teleclinica
Industry
Healthcare
Headquarters
USA
Company Size
10
End-to-end Remote Online Care Telemedicine Service
Teleclinica is a telemedicine Platform helping patients connect to doctors, physicians & healthcare service providers instantly through a phone call. It is a one-to-one doctor-patient communication platform where doctors offer instant medicinal assistance, health-related guidelines, and help users find local clinics, pharmacy & emergency services. The goal is to reduce in-person visits and create a smarter HIPAA-compliant online care service where the patients can reach doctors within a few taps. Teleclinica aims to keep up with the increasing demand for immediate care & responses to the patients while meeting their urgent needs through telephonic care.
The Problem
The client aimed to solve the mobility problems of patients through patient/doctor records management bringing doctors, healthcare providers, and patients on a single platform. The initial step was to identify a system that immediately starts meeting the need in virtual care. The more considerable difficulty was integrating the latest features, technologies, dashboards, and databases in a user-friendly, stable, secure, and robust architecture to ensure mass-scale care. Also, the client required a seamless easy-to-access Admin dashboard development that makes Teleclinica management easy at their end. To keep the website growing and retain users, the client’s utmost requirement was to enhance the privacy & confidentiality of patient/doctor information as per HIPAA regulations. Also, the client was interested in introducing Interactive Voice Response (IVR), Call list management, Disease & medicine management, Clinic list management, doctor-patient communication, and a secure payment system into Teleclinica.
The Solution
To technically implement all the client-demanded features, the Softobiz DevOps team offered a solution to develop separate panels for Doctors, Patients, Companies, and Admins on a single platform. For these different panels, we offered robust technical support in an Agile DevOps environment to build a high-quality online care system to enhance the patient experience and ensure continuity of care at improved operational efficiency. To deliver privacy, security, and confidentiality of information & data, we managed to adhere to all the HIPAA privacy rules, regulations, and guidelines through employing data access control measures and continuous security audit & monitoring. Also, we enabled customers to make fast payments to the doctors using digital invoicing and automated transaction features in Teleclinica.
Technologies Used: PHP5, WordPress Google Maps API, jQuery, Twilio Integration
Services Offered: End-to-end Web Application Development
Features Delivered: Separate Dashboards, Doctor & Patient Report Management, Calls Management, Transactions Management, Play Recorded Calls, Transcription Management, IVR & Content Management, Disease & Medicine Listing, and Clinic List Management
The Result
Softobiz developed Teleclinica keeping note of the futuristic demand for advanced online care systems. As a telemedicine website service, it results in quality patient care, greater access to care, instant scheduling, faster care delivery, quick doctor-patient communication, e-Payments, and immediate clinical assistance on a single platform developed at lower cost, but in a tech-powered ecosystem. Achieving all the client goals and respective demands resulted in HIPAA Compliant development of Teleclinica in Softobiz.
