RPA MANAGED SERVICES
RPA operations and managed services
Building automations is the visible half of a program. The invisible half, monitoring the fleet, fixing what drifts, funding maintenance, developing the next wave, and governing it all, is where most programs quietly stall. RPA managed services takes that operating burden off your team. We run your automation estate as a service: proactive monitoring, maintenance, new development, and governance, all delivered against service levels you can hold us to.
- We run the estate as a service, monitoring, maintenance, and governance
- A staged transition that avoids a risky big-bang cutover
- Service levels you can hold us to, classified and reported
Size the engagement to how much of the estate you want us to own.
Pick a tier, or blend them across environments.
Tiers are illustrative and tailored per engagement.
Hand over the running, keep the results.
A staged transition that avoids a risky big-bang cutover.
Discover
Inventory bots, dependencies, and current health. Exit: a documented estate and baseline. (Verify.)
Shadow
Run alongside your team and learn the quirks. Exit: runbooks and knowledge captured. (Verify.)
Transition
Take primary responsibility under agreed SLAs. Exit: managed operations live. (Verify.)
Steady state
Monitor, maintain, improve, and report. Exit: continuous service and improvement. (Verify.)
Timeline is industry-typical and scoped per client.
Every incident is classified and resolved within agreed windows.
Targets below are illustrative and set per contract.
SLA targets are industry-typical and confirmed per engagement.
A managed estate, measured and reported.
RPA managed services is the operating model for Robotic Process Automation and the wider Intelligent Automation portfolio. It builds on Support and Maintenance for fleet health, and we operate estates across platforms including UiPath.
Figures are placeholders; Softobiz to verify against your environment.
From a stalling program to a running, growing estate.
Challenge: A [global enterprise client] had a growing bot fleet with no owner; [X%] of automations drifted and incidents surfaced only when users complained.
Result: A managed model with [Y%] estate availability and a change pipeline delivering [Z] new automations per quarter. (Softobiz to verify.)
The rest of the RPA practice.
RPA Strategy and Consulting
The roadmap and business case that decides which processes to automate first.
Process Discovery and Analysis
Finding and validating the automation candidates before a bot is built.
Bot Development and Customization
The attended and unattended bots this service runs and sustains.
Web Scraping and Data Extraction
Structured web and document feeds that keep automations supplied.
UiPath
One of the platforms we operate managed estates on.
Robotic Process Automation
The parent practice this managed service belongs to.
What leaders ask us before they hand over.
No. We take on inherited estates through a structured transition that documents and baselines every automation before we assume responsibility, so we can run what someone else built.
Support and Maintenance keeps existing bots healthy. Managed services is broader: we also run infrastructure and scheduling and, at the full tier, develop new automations and govern the program.
By tier and estate size, typically a predictable recurring model rather than per-incident billing, so operating cost is planned rather than reactive.
Baseline your estate and move it onto a managed model with service levels you can hold us to.
Proactive monitoring, maintenance, new development, and governance, delivered as a service.