Softobiz
STORY · QSR

A shared restaurant data platform data platform

We built a governed data platform for Hungry Jack’s, connecting point-of-sale, app, loyalty, supply-chain and finance data for reporting and analysis.

CLIENTHungry Jack's
INDUSTRYQSR
REGIONAustralia
THE CLIENT

Who we built this for.

Hungry Jack's data sat in silos across POS, mobile, loyalty, supply chain, and finance, blocking holistic analysis, real-time decisions, and a unified view of the customer, with weak governance underneath.

We designed and delivered a centralised data lake ingesting structured and unstructured data, with real-time analytics, unified customer profiles, and an AI-ready foundation.

THE CHALLENGE

What stood in the way.

CHALLENGE 01

Silos everywhere

Every system held its own version of the truth; no analysis could span them.

CHALLENGE 02

Decisions on delay

Fragmented, delayed reporting kept the chain reactive instead of proactive.

CHALLENGE 03

A partial customer view

Transactions, loyalty, and digital behaviour never met in one profile.

CHALLENGE 04

Weak governance

Accuracy and compliance varied across business units.

WHAT WE BUILT

The solution, piece by piece.

01

A unified data lake

Central architecture ingests structured and unstructured data as one governed truth.

02

Real-time analytics

Immediate insight into customers, operations, and business metrics.

03

Customer intelligence

Unified profiles built from transactions, loyalty, and digital behaviour.

04

Operational dashboards

Executives see every location in real time.

05

An AI-ready foundation

Clean, structured data feeds forecasting and machine learning.

06

Data governance

Accuracy and compliance enforced across business units.

THE OUTCOMES

What changed for the client.

A single source of truth

Restaurant data silos collapsed into one governed lake.

Real-time operational insight

Decisions moved from reactive reporting to live intelligence.

Unified customer profiles

One view of the customer across every touchpoint.

AI-ready by design

The foundation now powers forecasting, personalisation, and optimisation.

SERVICES BEHIND THIS STORY

The capabilities that carried this engagement.

DATA BEFORE AI

Every AI ambition starts with one governed source of truth.

Talk to the team that unifies enterprise data estates without stopping the business.