Telemedicine platform development
We developed Teleclinica’s platform to connect patients and healthcare providers, bringing consultation, administration and payment workflows into one service.
Teleclinica needed a telemedicine platform designed around remote care.
Teleclinica is a telemedicine platform for one-to-one doctor-patient communication: instant medical assistance, health guidance and help finding local clinics, pharmacies and emergency services. The service was designed to support HIPAA-aligned privacy and security controls.
Softobiz delivered the end-to-end web application: separate panels for doctors, patients, companies, and admins on a single secure platform.
What stood in the way.
A platform for mass-scale care
Integrating features, dashboards, and databases into a user-friendly, stable, secure architecture that could serve care at scale.
HIPAA-aligned privacy and confidentiality controls
Patient and doctor information required privacy and security controls designed to support HIPAA-aligned requirements from the start.
Complex operational features
IVR, call list management, disease and medicine management, clinic lists, doctor-patient communication, and secure payments all had to work as one system.
The solution, piece by piece.
Four panels, one platform
Separate experiences for doctors, patients, companies, and admins, delivered in an agile DevOps environment.
HIPAA-aligned controls designed in
Role-based data access and operational monitoring were designed around the privacy and security requirements of the service.
Payments without friction
Digital invoicing and automated transactions let patients pay doctors quickly and securely.
Full care tooling
IVR and content management, call and transcription management, disease and medicine listing, clinic lists, and report management, delivered with Twilio integration.
What changed for the client.
Faster care delivery
Instant scheduling, quicker doctor-patient communication, and immediate clinical assistance on one platform.
Greater access to care
Patients reach doctors within a few taps, cutting unnecessary in-person visits.
Privacy controls by design
Access controls, security and confidentiality requirements were built into the platform architecture.
Lower cost to operate
A tech-powered ecosystem delivered at lower cost than traditional care infrastructure.
The capabilities that carried this engagement.
Related client work.
Explore related work across platforms, data and operations.
Healthcare platforms need privacy controls in every workflow.
Talk to the team that designs care platforms to support HIPAA-aligned controls.